• Payment for services is due the day before the cleaning or day off service. If you need to make any billing or payment arrangements of any kind it must be approved the before your cleaning. a $15 late fee will be charge each day. Any written agreements for payment will be inclusive to The Terms & Conditions of our company
• All payments for recurring business are due on the 5th of every month. All payments must be paid before your next schedule cleaning. Diamon Eco Friendly Maid Service service accepts Check, Cash, Major Credit card and pay-pall. There is a $35 fee for all returned checks.
• We will reports all delinquent accounts to a third party making you responsible for all collection, attorney, and court filling for any remaining balance on your Diamon Eco Friendly service Cleaning account.
" if you purchase a service that required two staff and one show up you will not be charge extra if the maid is not done for the time you paid for however you will be charge the full amount for the service no eception. you can refuse service at the time the staff show up if you prefer two staff. if you don't you are responsable of paying the full quote regarless". if two or more staffs show up the day of the cleaning and you have a two hour service when you and supposed to have one maid? they will only cover the work that will total to two hours.
• All recurring clients require a 30 day cancellation notice. Diamond Eco Friendly Maid Service exclusively reserves & books a special time and day to serve you. Failing to give notice, we reserves the right to charge for cleanings scheduled for you within the 30 day using the method of payment you have on file. We only accept written notices by email, mail or in person.
• All cancellations or re-schedules must be made within 24 hours before schedule cleaning. Failure to do so may cost you 50 to 100 percent of the cost of schedule service.
• Diamond Eco Friendly Maid Service reserves the right to refuse service to anyone, this includes cancelling appointments to the company's discretion, a full refund will be given.
• Our staffs do not offer any repairs or maintenance duties such as changing filters, carpet cleaning, light bulbs, pluming of any sort, air ducts ect.
• Our clients are our priority, we offer a 24 hour Satisfaction Guarantee. If for any reason you are not completely satisfied with the cleaning provided by staffs of Diamond Eco Friendly Maid Service, you reserve the right to use our guarantee. Please call within 24 hours of your home being served to schedule you on the next available time slot the following day. Our Satisfaction Guarantee policy is defined as we will clean the areas in your home we previously cleaned for no extra charge. We will not do new areas as they are not covered in the Satisfaction Guarantee policy. We encourage all customers to do a walk-through after our cleaning. No cash Refunds or Credits. No Exceptions.
Liability & Responsibility
• If you are not present during the time of your cleaning, it is your responsibility to instruct our company how to secure your home upon departing. We are not held accountable or responsible for the safety and security of your home once we have left the premises. We are not responsible for any individuals in your home while Diamond Eco friendly Service staff are servicing your home.
• We protect the rights of our clients by having Diamond Eco Friendly Maid Service staff Insured they fore our employees are our responsibility not yours.
• Diamond Eco Friendly Maid Service staff will not be held responsible for any alarm charges, faulty installed property of our clients for instance, a frame off the wall falls due to a small nail holding the frame as opposed to our employees cleaning the frame ect, It is your responsibility to inform your alarm company of our visit the day of your cleaning visit to avoid any alarms going off.
• Diamond Eco Friendly Maid Service asks you to please secure your pets while our employees are cleaning your home. It is your responsibility to inform us of any special instructions in regards to your pets. We are not responsible for the care of your pets while we are servicing your home.
• Our employees are not allowed to climb ladders or step stool higher than 2-feet high.
• Please note we have the right to refuse business to anyone.
• Special consideration: depending on the size on your resident, your staffs may not get all the rooms in your resident within the time allowable. To prevent this from happening you can always purchase additional cleaning hours.
Diamond Eco Friendly Maid service is now serving the following location; Arundel County as well as the Washington, D.C. Area